Cancellations & Refunds
- Cancellation or refund will be processed only if the request is submitted within 7 days of purchase.
- All the requests will be processed within 30 days of the receipt of the request.
- To receive a refund for an unused kit, you must notify us within seven (07) days of placing your order and confirm that you have not yet shipped your samples back to us.
- In the event the sample collection kit has already been used & samples have been collected, only a partial refund will be provided and the refund will be processed only if the customer has NOT already shipped the kit with samples back to Navipoint Health prior to requesting a refund and the refund was requested within the 7-day period of placing the order.
- Once the kit has been used (samples collected) and shipped back to Navipoint Health, the kit will then be non-refundable.
- Contact firstname.lastname@example.org for refund and cancellation requests.