Cancellations & Refunds

Cancellation or refund will be processed only if the request is submitted within 7 days of purchase.
All the requests will be processed within 30 days of the receipt of the request.
To receive a refund for an unused kit, you must notify us within seven (07) days of placing your order and confirm that you have not yet shipped your samples back to us.
In the event the sample collection kit has already been used & samples have been collected, only a partial refund will be provided and the refund will be processed only if the customer has NOT already shipped the kit with samples back to Navipoint Health prior to requesting a refund and the refund was requested within the 7-day period of placing the order.
Once the kit has been used (samples collected) and shipped back to Navipoint Health, the kit will then be non-refundable.
Contact wecare@navipointhealth.com for refund and cancellation requests.